For better claims management
Claims Assessment Module
Hannover Re’s Claims Assessment Module (CAM) is an automated solution for declaring and assessing insurance claims. Powered by our advanced hr | ReFlex technology, it simplifies the task of processing a claim for you and your customers across various channels.
Are you invested in claims management?
When planning your sales strategy, it’s tempting to focus all your energies on bringing in new business. But does your claims management measure up? The quality of your promises is key to the success of your organisation. While no end customer wants to be in the position where they have to call on their policy, it’s essential to offer a robust process for the unfortunate cases where it becomes necessary.
Although the rewards of being on top of the claims game may not be immediately visible, making the process fast, transparent and easy for the end customer can increase their goodwill and even lead to additional policy purchases and recommendations. What’s more, as an insurer, you need a dependable and trustworthy solution to support you in making the best decisions for your organisation.
Choose Hannover Re’s CAM
Here’s where CAM, our white-label API-based claims solution, comes into play. Integrated into your existing infrastructure or used as part of our advanced hr | ReFlex automated underwriting system, CAM is suitable for declaration as well as automated assessment of claims. However it is used, it will make entering a claim straightforward and transparent for your customers, while allowing your assessors to concentrate on the more complex cases.
Based on state-of-the-art hr | ReFlex technology and a predefined catalogue of conditions, it uses decision tree algorithms to validate, refer or reject claims, while its powerful data collection, processing and analysis functions can be applied to assist with bigger and more complex circumstances.
A win-win situation: CAM digitises, streamlines and automates your claims processes - tailored to your individual needs.
By using Hannover Re’s CAM, the outcome for the primary insurer is huge savings in time and resources. For the end customer, it’s a simple, professional and positive experience. Take steps now to ensure your customers are supported through all stages of their journey.
Tailored to suit your business
Depending on the set-up and needs of your business, end customers can enter their individual own data using customisable questionnaires which take them through a list of questions, request relevant documents and even lead to a direct decision. Hannover Re’s support team will gladly assist you with developing a format designed to suit your unique product and market. CAM also offers:
- A simple dashboard showing all claims and their processing status
- A customisable consumer interface feature with document upload capabilities
- The ability to save the claim in the system for later
- Information for the assessor on how the claim decision was reached
- Future developments include seamless management of multiple policies for end customers
If you need further information or would like to send us feedback, please feel free to get in touch.
*The information provided in this document does in no way whatsoever constitute legal, accounting, tax or other professional advice. While Hannover Rück SE has endeavoured to include in this document information it believes to be reliable, complete and up-to-date, the company does not make any representation or warranty, express or implied, as to the accuracy, completeness or updated status of such information.
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