For better claims management
Claims-processing solution
Our automated claims solution is designed to support the declaration and assessment of insurance claims, streamlining the overall process for you and your customers across all channels.
Are you investing in your claims management?
When shaping your sales strategy, it is tempting to focus all your energy into winning new business. But how confident are you in the strength of your claims management? The true measure of your organisation’s promise lies not only in what you sell, but in how effectively you deliver when it matters most. No customer wants to be in a situation where they need to use their policy, but when they do, your claims process becomes the moment of truth. A reliable, well‑structured claims experience protects the trust you have built and reinforces the value of your brand.
The benefits of strong claims performance may not always be immediately visible. However, a fast, transparent, and effortless claims journey can significantly elevate customer satisfaction, inspire loyalty, and even drive additional policy purchases and referrals. As an insurer, having a robust, insight-driven solution at the heart of your claims operations enables you to make informed and confident decisions, benefiting both your customers and your organisation.
Choose Hannover Re’s claims solution
Here’s where our white-label, API-based claims solution makes a real difference. Seamlessly integrated into your existing infrastructure, it creates an efficient pathway from initial claim submission to final decision. It enables customers to submit their claims with ease and transparency, while freeing your assessors to focus on the cases that truly require expert attention.
Powered by our modern hr | ReFlex technology and an expertly curated catalogue of conditions, our claims solution uses intelligent decision‑tree logic to guide, triage, and route claims efficiently. Its sophisticated data‑capture, processing, and analytical capabilities support both straightforward claims and more complex scenarios, helping you deliver fast, consistent, and confident outcomes.
A true win-win
Our claims solution digitises, streamlines, and automates your processes, fully tailored to your needs.
For insurers, this means significant savings in time and resources. For their customers, it delivers a smooth, professional, and reassuring experience at a moment when it matters most. Take the next step and ensure your policyholders receive the support they deserve throughout their entire claims journey.
Tailored to suit your business
Depending on your set-up and operational needs, end customers can submit their information through fully customisable questionnaires that guide them step‑by‑step, request the right documents, and can even lead directly to an instant decision. Hannover Re’s support team is ready to help you develop a format that aligns seamlessly with your products and your market.
Our claims solution also offers:
- A configurable user-interface component with integrated document‑upload functionality
- Seamless API integration throughout the claims process, giving you the flexibility to tailor workflows even further
- The option for users to save a claim and return to it later
- Clear, structured information for assessors explaining how each decision was reached
- Multilingual capability and full omnichannel support
- Continuous development, with AI at the heart of future enhancements
If you need further information or would like to send us feedback, please feel free to get in touch.
*The information provided in this document does in no way whatsoever constitute legal, accounting, tax or other professional advice. While Hannover Rück SE has endeavoured to include in this document information it believes to be reliable, complete and up-to-date, the company does not make any representation or warranty, express or implied, as to the accuracy, completeness or updated status of such information.
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