Build up and strengthen day-to-day underwriting and claims-handling skills.
Education and training (E&T) for life underwriters and claims assessors
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Hannover Re is one of the leading reinsurance groups in the world and has a network of subsidiaries, branches and representative offices across the globe. In life and health reinsurance, Hannover Re ranks among the most important globally operating solution providers in the world. Hannover Re attaches great importance to sound and competitive underwriting principles and evidence-based underwriting decisions in order to produce mutually profitable business.
E&T training concept
Systematic training and guidance for underwriting and claims personnel are essential factors for ensuring the optimum quality of the underwriting and claims process. To support our clients in achieving this we have successfully been offering sustainable training for their underwriters and claims assessors for more than a decade. Hannover Re’s education and training programmes are based on a systematic and needs-oriented concept:
- Offered as face-to-face or web-based seminars
- Composed of various modules that address different experience levels
- Modules vary in content-related complexity
- Various modules available in different languages
- All modules include plenty of case studies reflecting relevant day-to-day work scenarios
- Effective learning methods applied to achieve a lasting learning success
- Each day recapped by a knowledge test
- Participation certificates awarded at the end of every module
E&T Essentials
Our E&T Essentials modules cover topics such as insurance basics as well as medical and non-medical risks. The aim is to prepare participants to adequately deal with the majority of day-to-day cases by providing them with a sound basic understanding of insurance principles, human physiology and anatomy as well as strengthening their underwriting and claims decision abilities for common diseases and non-medical risk constellations. The E&T Essentials are also well received among participants who have worked in insurance for a longer period.
All E&T Essentials modules are offered as either 2-day face-to-face sessions or 5 half-day web-based sessions:
Module 1
Units
- Life insurance basics
- Risk selection
- Risk factors
- Risk management
- Rating systems
- Basic claims handling
- Case studies
- Daily knowledge test
Module 2
Units
- Anatomy and physiology of major organ systems
- Medical terminology
- Build
- Hypertension
- Lipids
- Laboratory
- Case studies
- Daily knowledge test
Module 3
Units
- Various common medical disorders in day-to-day underwriting and claims handling
- Case studies
- Daily knowledge test
Module 4
Units
- Non-medical risks (financials, avocations, occupations, geographic)
- Case studies
- Daily knowledge test
- Final exam
E&T Claims
Our E&T Claims module is aimed at claims personnel who have at least an intermediate experience level in day-to-day claims handling. The training consists of units covering basic aspects of claims handling (i.e. general and legal aspects, misrepresentation, non-disclosure, fraud, processing) and units on important product types (i.e. death, critical illness, TPD, income protection). The training is rounded off by interactive work on numerous case studies.
The E&T Claims module is offered as either a 2-day face-to-face session or a 5 half-day web-based session:
Module
Units
- Basic aspects of claims handling (general, legal, misrepresentation, non-disclosure, fraud, processing)
- Important product types (death, critical illness, TPD, income protection)
- Case studies
- Daily knowledge test
E&T Intermediate
Three E&T Intermediate modules address insurance staff who already have substantial day-to-day underwriting and claims handling experience. The modules cover important medical and non-medical topics and take a closer look at other relevant areas such as specific product features and product types. They are also ideal for those who have finished our E&T Essentials modules.
All E&T Intermediate modules are offered as either 2-day face-to-face sessions or 5 half-day web-based sessions:
Module 1
Units
- Pre-cancer conditions
- Multiple sclerosis
- Fatty liver
- Simplified and guaranteed issue
- Heart valve disorders
- Cancer exclusions in CI
- Financials advanced
- Depression, anxiety disorders
- Complete blood count, anaemia
- Bariatric surgery
Module 2
Units
- Dementia, Alzheimer's
- Long-term care insurance
- Diabetes reloaded
- Urinary tract infections, polycystic kidneys
- Infectious hepatitis
- Critical illness concepts
- Eye diseases
- Cervix cancer pathology and screening
- ECG basics
- HIV infection
Module 3
Units
- Genetics, family history
- Bipolar disorders, schizophrenia, psychosis
- CVD imaging techniques
- Stroke, TIA
- Cancer: Colon, breast, thyroid
- Ulcerative colitis, Crohn’s disease
- Screening
- Cardiac hypertrophies
- Impaired annuity
- Right to be forgotten (RTBF)
Face-to-face & web-based options
Our seminar modules are specifically designed for face-to-face interaction, spanning two full days at a selected venue.
For those who prefer a flexible learning environment, we also offer web-based modules that extend over five consecutive half days, ensuring the same high-quality educational standards.
Needs-oriented E&T
In addition to Hannover Re’s modular E&T programmes, we are happy to design more specific, tailor-made training units or workshops for our clients to cover specific markets or products. This training can either take place at external training venues, on-site at a client‘s office, at one of our offices worldwide or, alternatively, in a web-based format. We are flexible when it comes to the type of training: We can offer seminars, lectures or workshops.
Train the trainer
Our E&T approach attaches great importance to a sound and long-standing knowledge transfer. Through continuous education of our Hannover Re trainers we ensure high quality standards of our interactive face-to-face or web-based seminars: Comprehensive and up-to-date training tailored to the needs of our participants’ day-to-day work.
Added value
Hannover Re‘s E&T programmes are designed to meet our clients’ needs in the most appropriate way and to respond to the specific requirements of their respective markets – whether these are mature or emerging. Our clients and their underwriting and claims staff benefit from the manifold advantages of Hannover Re’s E&T programmes:
- Systematic training and strengthening of underwriting and claims skills
- Training courses for different levels of experience
- Well-founded seminars for specific markets and products
- Face-to-face or web-based seminars
- Modules offered in English, various modules also available in other languages
- Guidance from highly experienced trainers
Our trainers
Our E&T team consists of experienced trainers from head office and colleagues from local offices.
Dr. Gabriele Teichmann General Manager Tel.: +49 511 5604-1902 gabriele.teichmann@hannover-re.com
Dr. Heinrich Duhme Senior Medical Consultant Tel.: +49 511 5604-1609 heinrich.duhme@hannover-re.com
Katarzyna Preuss-Beranek Senior Underwriter Certified Competence Trainer (SHB) Tel.: +49 511 5604-2350 katarzyna.preuss-beranek@hannover-re.com
Maria Fontanella Senior Underwriter Tel.: +49 511 5604-2227 maria.fontanella@hannover-re.com
Bettina Loew-Albrecht Senior Medical Consultant Tel.: +49 511 5604-2478 bettina.loew-albrecht@hannover-re.com
If you need further information or would like to send us feedback, please feel free to get in touch.
The information provided in this document does in no way whatsoever constitute legal, accounting, tax or other professional advice. While Hannover Rück SE has endeavoured to include in this document information it believes to be reliable, complete and up-to-date, the company does not make any representation or warranty, express or implied, as to the accuracy, completeness or updated status of such information. Therefore, in no case whatsoever will Hannover Rück SE and its affiliated companies or directors, officers or employees be liable to anyone for any decision made or action taken in conjunction with the information in this document or for any related damages.
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