hr | ReFlex
Client feedback
We understand that, while positive feedback confirms our successes, achieving true growth and excellence requires more than resting on our laurels. Your input is the driving force enabling us to continuously refine our hr | ReFlex offering to meet your evolving needs. It allows us to tackle new challenges, introduce innovative features, and consistently propel hr | ReFlex to new heights.
Exceptional satisfaction
Our advanced automated underwriting solution, hr | ReFlex, has been enthusiastically received in the Nordics. Feedback from this region not only confirms the positive impact of the system, but also echoes sentiments expressed in other markets around the world. hr | ReFlex consistently delivers exceptional satisfaction – across geographies.
„The process is smoother and customers receive a decision quickly.“
A solution built on expertise and client-centricity
hr | ReFlex, our system designed to deliver immediate and risk-adequate decisions at the point of sale, is a catalyst for positive change across the insurance landscape, redefining how insurance products are sold and experienced. Our commitment to innovation and operational efficiency has led its development. But it's not just the result of our underwriting, market, and IT expertise. Instead, understanding our clients’ needs and acting on their feedback has always been at the core of hr | ReFlex's development and continuous improvement across both technical infrastructure and the underlying underwriting framework.
“We can totally trust all the standard results”
A partnership, not just a system installation
At Hannover Re, our commitment goes beyond simply providing a system and then walking away. We firmly believe in nurturing a lasting partnership. We see your success as our success, and we're determined to incorporate your valuable feedback into every facet of hr | ReFlex. As a result, understanding our customers' needs and actively seeking their input has always been at the heart of our development process.
Guided by the voices of our clients
We are firmly committed to maintaining open, two-way communication with our clients. The comments we've received directly from our clients have been overwhelmingly positive, with praise for hr | ReFlex's reliability, agility, and its extensive medical knowledge base. Users have also expressed their deep appreciation for its user-friendly interface and remarkable flexibility, enabling its seamless adaptation to unique system landscapes and diverse customer journeys. The result? A highly streamlined and accelerated underwriting process, with manual assessments now reserved for only those applications that truly require the personal attention of an expert underwriter.
In addition to such direct feedback, our regular meetings with hr | ReFlex users serve as a dedicated platform to not only keep clients well-informed about our future plans and developments, but also for actively soliciting their views. Evidence of hr | ReFlex's success is also to be found in international industry surveys, where it consistently achieves high rankings for overall satisfaction, underlining the added value it delivers and the unwavering trust it inspires in our client base.
Your feedback fuels our journey
Our journey with hr | ReFlex is one of continuous evolution. The feedback you provide not only assures us that we're meeting or even exceeding your expectations. It also charts the course for future refinement and improvement of our solution, ensuring that it remains at the forefront of innovative underwriting technology.
With hr | ReFlex, we're redefining underwriting automation, one piece of feedback at a time. Do you have anything to add to the comments, or are you intrigued by the prospect of joining the ranks of satisfied clients who've embraced hr | ReFlex to revolutionise their insurance business? Then get in touch with us today!
“The flexibility of the system makes it easy to scale up and scale back for different customer journeys even within the same line of business. We are indeed fans of hr | ReFlex!”
If you need further information or would like to send us feedback, please feel free to get in touch.
*The information provided in this document does in no way whatsoever constitute legal, accounting, tax or other professional advice. While Hannover Rück SE has endeavoured to include in this document information it believes to be reliable, complete and up-to-date, the company does not make any representation or warranty, express or implied, as to the accuracy, completeness or updated status of such information.
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